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Please make sure that your internet browser is up to date.
If you are using a valid coupon code, make sure that it is typed correctly in your shopping cart and has not expired. It is important to ensure that you are ordering the correct product that pertains to your coupon code. Please note that we are not responsible for inaccurate coupon codes that are listed on other websites. This includes false or expired codes that are found through search engines.
To change HEIC photos you need to use an online conversion website. Google "HEIC to jpg converter".
To change the setting on your iPhone, go to:
Adequate file size depends on multiple factors, including the type of product you are ordering. Larger/higher quality files will produce higher quality prints. JPG file sizes will vary based on the complexity of the image.
Below is a chart indicating our digital file recommendations. File sizes listed are based on an average image with minimal compression. Smaller files may produce acceptable image quality.
| Print Size | Pixels | JPG File Size |
|---|---|---|
| 4x5.4/4x6 | 600x900 | 400 KB |
| 5x7 | 750x1050 | 400 KB |
| 8x10 | 1200x1800 | 962 KB |
| 11x14 | 1650x2100 | 1.3 MB |
| 12x18 | 1800x2700 | 3 MB |
| 16x20 | 2400x3600 | 4 MB |
| 20x24 | 3000x4500 | 5.5 MB |
| 30x40 | 4500x6000 | 11.5 MB |
| 36x48 | 5400x7200 | 17.1 MB |
| 40x60 | 6000x9000 | 21.3 MB |
For best results, we recommend using images with a minimum of 150 dpi on most products. For larger prints, 300 dpi is preferred to maintain the best quality.
To ensure proper color, images uploaded to our website should be in RGB color mode with the sRGB color space.
Yes, our website will also support transparency if necessary. Transparent PNG (recommended) or GIF files are required. These images may be uploaded from within our editor via My Computer/Device or added to a Gallery in the same way that standard images are.
Monday - Friday from 9:00 am - 4:00 pm not including holidays.
| Type | Service Time (in business days) |
|---|---|
| All Photo Products | 5 |
| Archive Scanning | 5 |
| Photo Restoration | 5 |
| Video Services* | 5 |
| Movie Film to DVD | 4 Weeks |
| Video Slide Show | 5 |
| Passport Photos | While You Wait |
| Film Processing | 3 |
| E6 & Disc Film | 10 |
| Prints From Prints | 3 |
| Custom Framing | 2 Weeks |
| Business Headshots | By appointment - ready within 2 Hours |
| Data Transfers | Up to 5 |
Yes, expedited service is possible to meet special requests. Please contact us at (605)336-2833 prior to submission for rush service approval. Choose "RUSH" during your checkout & enter date you need your product by in the "Notes about your order".
Order Total:
Less than $50 = $10 Rush Fee
$50 - $99 = $15 Rush Fee
$100 - $199 = $30 Rush Fee
$200 + = $50 Rush Fee
Harold's Photo is happy to provide mail services to our customers. Customers with an established Harold's Charge Account may ask to have their orders billed to their account. Pre-payment is required on all other mail orders. All items purchased and shipped by Harold's Photo online ordering system will include shipping charges (use the shipping charges below for all other orders). The risk of loss and title for items shipped from Harold's Photo passes to the customer upon our delivery to our shipping carrier.
| Order Total | Shipping |
|---|---|
| $0-$24.99 | $4.99 |
| $25-$49.99 | $8.99 |
| $50-$99.99 | $11.99 |
| $100-$149.99 | $16.99 |
| $150.00+ | $20.99 |
Yes, your payment and personal information is always safe on our website. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
At Harold's Photo, we are committed to providing quality products to meet or exceed your expectations. However, if you find our goods or services are faulty, please let us know. We will work with you to address your concerns. * Please note that only technical inadequacies, which are avoidable with the technology available is considered a defect, but does not include aspects of personal taste. Differences in color between the original file and original image data are not a defect. Call customer service at 800-568-6619 for assistance.
Refunds for purchases online with a credit card will be provided as a credit back to the card used at the time of purchase. This may take up to 5 business days upon receipt of the returned product/merchandise and may take 24-48 hours to update on your bank statement.
By clicking PROCEED TO CHECKOUT, I declare that I am the owner or have permission from the owner of any copyright to the files/photos included in this order. By declaring that I am the owner or have permission from the owner of any copyright to the files/photos included in this order, I authorize and grant a non-exclusive license to Harold's Photo Experts and its agents to produce the photos. I agree to pay the charges and for printing the photos and to indemnify and hold harmless Harold's Photo Experts and its agents for any and all liability from any claims brought by any other person claiming interest in the files/photos.
Purpose
All images are copyrighted by someone, even ordinary family photos. It is Harold's Photo Expert's intention to comply with the copyright laws and protect the ownership rights of copyright holders. At times, the existence of a copyright claim or the identity of the copyright owner is not apparent. The person who possesses the photo is not always the copyright owner. The purpose of this policy is to provide a method for determining who is the copyright owner, and provide guidance on handling copy requests.Our Policy in Handling Copyrighted Photos
It is our policy to make every effort possible to protect the rights of professional photographers. We will not accept clearly copyrighted work without the written permission of the photographer/creator. Photographers have the responsibility to identify and mark their photographs sufficiently to permit others to know whom to contact to obtain permission to copy. These marks would include, but are not limited to; photographer or studio name, studio logo, the actual copyright symbol or watermarked paper indicating “DO NOT COPY”. If there is no such notice or other indication that the image was taken by someone else, it may be copied. To assist you in obtaining permission to copy a photograph we recommend you contact the Professional Photographers of Americas at 1-800-786-6277.Authorized Exceptions
Copies can be authorized under the following circumstances if there are no other factors suggesting the law would be violated:Appearance of Professional Photos
It is often difficult to determine whether a photo was taken by a professional. When a copy is requested, the overall appearance must be considered. The following are some factors to consider in concluding whether a photo is a professional photo:Harold's Photo has a legal obligation to report sexually explicit images involving minors to the proper authority.