General Questions

  • Why can't I order from your website?

    Please make sure that your internet browser is up to date. The latest version of Mozilla Firefox or Google Chrome is recommended.

  • Why can't I order prints from your simply prints ordering system?

    Please make sure that your internet browser is up to date. You will also want to ensure that you have Adobe Flash installed, which can be done by going here.

  • Help! My photos are HEIC files.

    To change HEIC photos you need to use an online conversion website. Google HEIC to jpg converter.

    To change the setting on your iPhone, go to:

    • Settings

    • Camera

    • Formats

    • Choose “MOST COMPATIBLE” to have photos saved in a JPG format. This will change the format for photos going forward only.

  • How large of a file do I need to order?

    Adequate file size depends on multiple factors, including the type of product you are ordering. Below is a chart indicating our digital file recommendations. Larger/higher quality files will produce higher quality prints. JPG file sizes will vary based on the complexity of the image. File sizes listed are based on an average image with minimal compression. Smaller files may produce acceptable image quality.

    Print Size Pixels JPG File Size
    4x5.4/4x6 600x900 400 KB
    5x7 750x1050 400 KB
    8x10 1200x1800 962 KB
    11x14 1650x2100 1.3 MB
    12x18 1800x2700 3 MB
    16x20 2400x3600 4 MB
    20x24 3000x4500 5.5 MB
    30x40 4500x6000 11.5 MB
    36x48 5400x7200 17.1 MB
    40x60 6000x9000 21.3 MB
  • What resolution should my image be?

    For best results, we recommend using images with a minimum of 150 dpi on most products. For larger prints, 300 dpi is preferred to maintain the best quality.

  • What color mode and profile should I use?

    To ensure proper color, images uploaded to our website should be in RGB color mode with the sRGB color space.

  • Can I upload my logo to use in a project?

    Yes, our website will also support transparency if necessary. Transparent PNG (recommended) or GIF files are required. These images may be uploaded from within our editor via My Computer/Device or added to a Gallery in the same way that standard images are.

  • Why isn't my coupon code working?

    If you are using a valid coupon code, make sure that it is typed correctly in your shopping cart and has not expired. It is important to ensure that you are ordering the correct product that pertains to your coupon code. Please note that we are not responsible for inaccurate coupon codes that are listed on other websites. This includes false or expired codes that are found through search engines.

  • Is my personal information safe when ordering from your website?

    Yes, your payment and personal information is always safe on our website. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

  • Can I get my order faster than your standard service time?

    Yes, expedited service is available for a rush fee.

    Order Total:
    Less than $50 = $10 Rush Fee
    $50-$99 = $15 Rush Fee
    $100-$199 = $30 Rush Fee
    $200+ = $50 Rush Fee