At Harold's Photo Experts our goal is to complete every order with the care and quality your images deserve. Our service times are based on the average production time required to meet that goal. You will be notified by email when the order is complete or ready for shipping. Our service times are based on business days and do not include Saturday, Sunday or holidays. These times are considered guidelines and actual production times may vary based on the time of day the order was placed and the quantity ordered. Busy seasonal times may also cause a variance in production times.

Expedited Service

Expedited service is possible to meet special requests. A RUSH fee of 20% of the total order price with a minimum of $10.00 will apply. Please contact our production lab prior to submission for Expedited service approval.

Lab Hours

Harold's Production Lab hours are Monday - Friday from 9:00 am - 4:00 pm not including holidays. Call 1-800-568-6619 or email to contact the lab. We will respond during our regular production hours.

When ordering multiple items you will be notified when your entire order is complete. Service times vary by product and you may want to consider placing multiple orders based on service time to avoid delaying delivery of completed items.

Service times by product - based on business days.

Product Type Service Time (in business days)
Studio Prints 2-4
Specialty Prints 2-4
Smart Prints 2-4
Your Design (prints) 2-4
Cards & Stationery 3-5
Metal Prints 3-5
Framed Prints 3-6
Gallery Prints 3-5
Calendars 3-5
Gifts (not including jewelry items) 3-5
Jewelry 4-6
Canvas Prints 4-6
Spiral Books 3-5
Books (not including spiral books) 5-7


In-Store Services - based on business days.

Service Type Service Time (in business days)
Scanning 3-7
Retouching/Repair 3-7
Video Services 3-7
Movie Film to DVD 4 weeks
Film Processing 3-5
Prints from Negatives/Slides 3-5
Prints from Prints 2-4
Custom Framing 2 weeks



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